This is horrible! I’m not sure I even know what the things involved are since I’m not in Britain but it looks very much like what we go through with Florida Medicaid at least as far as pointless lies frustration and nonsense that wear you out, break you down and make you much more ill instead of helping you heal or in any way maintain health. bottom line imho is greed and beauracracy should be banned from any contact with anything involving health care. I’m so sorry you are going through all that. I will add you to my distance reiki list if you don’t mind? At least a little extra incoming energy and support might help in some way.